Home and Comforts

If you would like the chance of winning a £100 B&Q voucher, please complete the questionnaire about the service that you have received regarding your claim.

Customer Service is important to us and in order for us to provide a quality service, please take a few moments to complete the questionnaire and tell us how we did. This will then automatically enter you into our quarterly prize draw for your chance of winning a £100 B&Q Voucher.

Thinking about your claim from start to finish...

What was the overall level of service you received

Very Good

Quite Good

Quite Poor

Very Poor

Thinking about when we first contacted you...

How would you rate the length of time it took for us to contact you?

Very Good

Quite Good

Quite Poor

Very Poor

How would you rate our understanding of the items you are claiming for?

Very Good

Quite Good

Quite Poor

Very Poor

Thinking about your experience with our staff, the items you chose and how you received them...

How would you rate the selection of products to choose from?

Very Good

Quite Good

Quite Poor

Very Poor

How would you rate the replacement or voucher offer?

Very Good

Quite Good

Quite Poor

Very Poor

How would you rate the retailer for arranging a convenient time to collect / deliver your selection?

Very Good

Quite Good

Quite Poor

Very Poor

How would you rate us for keeping you informed about our progress with your claim?

Very Good

Quite Good

Quite Poor

Very Poor

How would you rate the professionalism of our staff?

Very Good

Quite Good

Quite Poor

Very Poor

If we repaired your item...

How would you rate us for the quality of our repair work?

Very Good

Quite Good

Quite Poor

Very Poor

How would you rate us for arranging a convenient time to carry out the repair work?

Very Good

Quite Good

Quite Poor

Very Poor

Finally...

If you enquired about your claim, was our response

Very Good

Quite Good

Quite Poor

Very Poor

Following the service you received, how likely are you to renew your policy with your current insurer?

Very Likely

Quite Likely

Likely

Quite Unlikely

Very Unlikely

What one thing could we do to improve our service

Your claim no:

Your postcode:

Your policy no:

Your insurer:

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Home & Comforts is a website for customers of Independent Inspections, featuring useful articles, hints, tips and directory listings of carpet and flooring retailers across the United Kingdom.

Our aim is to provide a prompt, fair and accurate validation service to our insurance company clients and you, their valued customers.